Shipping policy

Thank you for trusting Ginny Garden with your botanical additions. This policy outlines our packing methods, shipping timelines, and what to expect as your living art makes its journey to you.

Order Processing & Phytosanitary Care
Preparing rare plants for transit requires meticulous care. Orders are processed as promptly as possible, but international shipments require careful coordination with agricultural departments to secure mandatory Phytosanitary Certificates and export documents. You will receive a confirmation email with tracking details as soon as your plant has passed its final health check and is ready to safely ship.

Shipping Methods, Costs & Delivery Times
Shipping costs and available methods are calculated at checkout based on your destination and the size of your order. Please note that transit times are estimates, not guarantees, and begin once your order leaves our nursery. They may occasionally be affected by carrier delays, extreme weather, or customs processing outside of our control.

Order Tracking
Once your plant is carefully boxed and handed over to our trusted carriers, we will email you a confirmation containing your tracking number. Please allow a short window for the tracking information to update in the carrier’s system after you receive the email.

Shipping Destinations & International Customs
We proudly ship domestically within Thailand and internationally. For our global collectors, please remember that international orders may be subject to local customs duties, import taxes, and agricultural fees. It is your sole responsibility to verify your local import regulations and provide any necessary Import Permits to us before the package leaves Bangkok.

Address Accuracy
The swift and safe arrival of living art relies entirely on precise shipping details. Please carefully double-check your delivery address and contact information at checkout. Contact us immediately if you notice an error. Ginny Garden cannot be held responsible for transit delays, delivery failures, or resulting plant stress caused by incorrect or incomplete address entries.

Lost, Damaged, or Delayed Packages
Travel is a significant transition for living organisms. While cosmetic "Botanical Jet Lag" is a normal part of the transportation process, we guarantee that every plant leaves our care in peak condition. If your order is lost or severely delayed by the carrier, or if a plant arrives structurally compromised, please contact us within 24 hours of delivery with an unedited unboxing video. Full details on our claims process can be found in our Terms of Service under the Live Arrival Promise.

Order Changes & Cancellations
At Ginny Garden, we specialize in cultivating rare plants. Because our plants are living organisms that experience stress during transit preparation, all sales are strictly final upon payment. To protect the welfare of these delicate specimens and ensure immediate processing for export, we do not accept cancellations, modifications, or returns once an order is confirmed.

Questions?
If you have any questions about our shipping protocol or need to update a misspelled address, please contact our team at info@ginnygarden.com. We are always happy to help.